Does your contact centre have a great employer brand within your region or do you need invest more time and energy into hiring the right people for your roles?

Are you challenged with high volume contact centre recruitment?

Teleperformance is one of the world’s largest Business Process Outsourcing (BPO) companies and specialises in outsourced omnichannel customer experience management, customer care, technical support, social media and other services.

“Video interviewing reduces the time spent on telephone interviews and allows us to gain better insight on our candidates. This innovative tool saves time, improves efficiency and helps us to better identify quality candidates. For applicants this process is more flexible allowing them to complete the initial interview at any time. I’m a big fan and I’m looking forward to it becoming standard practice throughout the contact centre industry.”

Gillian Tarelli, Head of UK Recruitment for Teleperformance

Portray your Culture

Using aspects like introduction videos and video questions allow you to show what life is really like in your contact centre – it’s time to shout about your employer brand!

Pre-Select Questions

You can pre-select questions from a pool of different role types when setting up your roles in the Shine platform

Available on Any Device

Using aspects like introduction videos and video questions allow you to show what life is really like in your contact centre – it’s time to shout about your employer brand!

Reduce Scheduling Time by 70%

Replacing your telephone interviews with video interviews helps you to reduce scheduling time, as your candidates can complete at any time

Collaborate With Hiring Teams

You can score and rate applicants in the platform on your own criteria, and share them with colleagues and clients for their opinion and rating too

Simplifying your high volume recruitment

If you’re involved with contact centre recruitment, you’ll know that it’s often a matter of seeing hundreds of candidates to fill tens of roles.  Or thousands to fill hundreds of roles – depending on your volume of course. Often this will need to be done with incredibly tight deadlines.

You’ll also know what it’s like to turn up to an assessment centre ready to interview and test candidates only to feel let down on the day. Video Interviewing Software is perfect for contact centre recruitment because it takes much of the lengthy – and let’s face it – tiresome processes away. Seeing how a candidate will interact with your clients in advance gives you the confidence that you are hiring the right people.

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How to roll out video interviewing within a contact centre

Download Free Whitepaper

So, is video interviewing ideal for contact centres? Our growing number of contact centres think so and we think you’ll love it too…Please get in touch to request your online demo today!