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Video-based interviewing has revolutionized the recruitment process for call centers, leading to a more efficient and effective hiring experience. With the average time to hire decreasing by 50%.

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Video interviewing reduces the time spent on telephone interviews and allows us to gain better insight on our candidates. This innovative tool saves time, improves efficiency and helps us to better identify quality candidates. For applicants this process is more flexible allowing them to complete the initial interview at any time. I’m a big fan and I’m looking forward to it becoming standard practice throughout the contact centre industry.'

Gillian Tarelli, Head of UK Recruitment, Teleperformance

How Shine Helps Call Centre Recruitment?

Efficient Screening: Video recruitment allows call centers to quickly screen candidates based on their skills, experience, and qualifications. This can save time and effort in the early stages of recruitment, as hiring managers can review video interviews from multiple candidates in a short period of time.

Remote Interviews: With video recruitment, call centers can conduct interviews with candidates from anywhere in the world. This can be particularly useful for call centers that are looking to hire remote workers, as it eliminates the need for in-person interviews.

Improved Candidate Experience: Video recruitment can provide a more personalized and engaging candidate experience, as candidates can see and interact with hiring managers in real-time. This can help to attract top talent and improve the overall recruitment process.

Cost-Effective: Video recruitment can be a cost-effective solution for call centers with high volume recruitment needs. It eliminates the need for travel expenses and allows hiring managers to conduct interviews more efficiently, reducing overall recruitment costs.

how Does Shine Help Call Centres With Diversity And Inclusion?

Reducing Unconscious Bias: Video interviews can help reduce unconscious bias by allowing hiring managers to focus on candidates' skills and qualifications rather than their appearance, accent, or other characteristics that may trigger bias. Video interviews can be structured with standardized questions, which also reduces the potential for bias.

Facilitating Remote Hiring: Video interviews can allow call centers to expand their talent pool beyond their immediate geographical location, making it easier to reach candidates from diverse backgrounds. This can be particularly beneficial for candidates who may have difficulty attending in-person interviews due to physical or transportation barriers.

Ensuring Consistency: Video interviews can ensure that all candidates are asked the same set of questions, creating a consistent and fair interview process. This can help to avoid potential bias in the hiring process and promote a more inclusive workplace culture.

Accommodating Different Learning Styles: Video interviews can accommodate different learning styles and preferences, such as visual or auditory learners. This can help to level the playing field for candidates who may have difficulty with traditional interview formats. 


Ready to start video interviewing?