Shine Interview

Shine Interview Limited is registered in England and Wales with company number 7219450. Registered at 76 Front Street, Prudhoe, Northumberland NE42 5PU

Shine Interview is committed to protecting and respecting your privacy.

We may change this Policy from time to time so please check this page for updates. This page was last updated on 24 April 2021.

We provide recruitment software used by organisations to screen and interview candidates. This may include interview scheduling, assessments and video interviews .

Scope of Policy

This policy (together with our end-user licence agreement as set out at (EULA) and any additional terms of use incorporated by reference into the EULA, together our Terms of Use) applies to your use of:

  • Shine website and mobile application software (App), once you have downloaded a copy of the App onto your mobile telephone or handheld device (Device), collectively known as Services.
  • Any of the services accessible through the App (Services) that are available on the App Site or other sites of ours (Services Sites), unless the EULA states that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies.

This policy sets out the basis on which any personal data we collect from you (the Data Subject), or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of accessing the Services, the Data Processor is Shine Interview Limited of Evolve, Rainton Bridge, Sunderland, Tyne and Wear, UK DH4 5QY.

In respect of any information recorded during the recruitment process, Shine is a Data Processor. The Data Controller is the Client account holder. Data Protection Legislation requires that there be a written agreement between Data Controllers and Data Processors.


The Client agrees that explicit consent has been obtained from you to process your data for a specific reason. This data will not be passed to Shine without consent, which for the avoidance of doubt, Shine will process in order to execute contractual duties. The Client will not use data stored within Shine for any other purpose.

How we use your Information

Unless in exceptional circumstances as described below, we do not disclose information about identifiable individuals to Third Parties.

We use personal information to:

  • deliver services applicable to other uses, for example connecting Employers with Candidates,
  • administer your account and provide a personalised experienced including remembering your login information,
  • comply with any legal obligations,
  • notify you of changes to our services or terms,
  • improve our services,
  • monitor aggregate usage metrics, including number of users, time accessed and features used.

We store the following personal data:

  • email address
  • name
  • mobile number (optional)
  • IP address
  • video answers including face data, to set questions

Data Retention

Your data, including recorded videos will be stored securely on our servers for a maximum of 12 months, at which point it will be permanently deleted and no longer accessible to either Shine or The Client.

You may request that any data we hold on you be deleted immediately by contacting

Unless we communicate otherwise with you, we will store your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations (maximum of 12 months);
  • For as long as we provide recruitment solutions to you;
  • Retention periods in line with legal and regulatory requirements or guidance.


Your Data Protection Rights

All of ours systems are GDPR compliant, and under data protection laws you have a number of rights, including:

  • the right to be informed about the collection and the use of their personal data
  • the right to access personal data and supplementary information
  • the right to have inaccurate personal data rectified, or completed if it is incomplete
  • the right to erasure (to be forgotten) in certain circumstances
  • the right to restrict processing in certain circumstances
  • the right to data portability, which allows the data subject to obtain and reuse their personal data for their own purposes across different services
  • the right to object to processing in certain circumstances
  • rights in relation to automated decision making and profiling
  • the right to withdraw consent at any time (where relevant)
  • the right to complain to the Information Commissioner

Disclosure of you Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or a substantial portion of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request.

In order to:

  • enforce or apply the EULA, Our Terms of Use, terms and conditions of supply and other agreements or to investigate potential breaches; or
  • protect the rights, property or safety of Shine Interview Limited our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


When you use our Service, we use cookies and record your IP address to help us monitor your usage of the site and improve your experience. A cookie is a small file placed on your hard disk, and does not access any other personal information.

Most web browsers automatically accept and collect Cookies. However, most browsers also allow you to configure them to accept all cookies, reject all cookies, or notify you when a cookie is set. Depending upon your web browser’s security settings, you may have the ability to reject all cookies.
Please note if you reject all cookies, you may not be able to log in or effectively use all of our Services

Data Security

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers, and encrypted. Shine utilises Microsoft Azure which is ISO 27001 compliant and all data is stored and processed within the UK. We will not export your personal data from the EEA without your approval.

Where we have given you (or where you have chosen) a password that enables you to access certain services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to Information

We are committed to ensuring your data is accurate. You have the right to view and update any personal data that we hold by contacting


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by SMS OR by e-mail OR when you next start the App or log onto one of the Services Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.

Continued use of the Services after any such changes shall constitute your consent to such changes.