Teleperformance is one of the world’s largest Business Process Outsourcing (BPO) companies and specialises in outsourced omnichannel customer experience management, customer care, technical support, social media and other services.
“Video interviewing reduces the time spent on telephone interviews and allows us to gain better insight on our candidates. This innovative tool saves time, improves efficiency and helps us to better identify quality candidates. For applicants this process is more flexible allowing them to complete the initial interview at any time. I’m a big fan and I’m looking forward to it becoming standard practice throughout the contact centre industry.”
Gillian Tarelli, Head of UK Recruitment for Teleperformance
Portray your Culture
Using aspects like introduction videos and video questions allow you to show what life is really like in your contact centre – it’s time to shout about your employer brand!
Pre-Select Questions
You can pre-select questions from a pool of different role types when setting up your roles in the Shine platform
Available on Any Device
Using aspects like introduction videos and video questions allow you to show what life is really like in your contact centre – it’s time to shout about your employer brand!
Reduce Scheduling Time by 70%
Replacing your telephone interviews with video interviews helps you to reduce scheduling time, as your candidates can complete at any time
Collaborate With Hiring Teams
You can score and rate applicants in the platform on your own criteria, and share them with colleagues and clients for their opinion and rating too
Simplifying your high volume recruitment
If you’re involved with contact centre recruitment, you’ll know that it’s often a matter of seeing hundreds of candidates to fill tens of roles. Or thousands to fill hundreds of roles – depending on your volume of course. Often this will need to be done with incredibly tight deadlines.
You’ll also know what it’s like to turn up to an assessment centre ready to interview and test candidates only to feel let down on the day. Video Interviewing Software is perfect for contact centre recruitment because it takes much of the lengthy – and let’s face it – tiresome processes away. Seeing how a candidate will interact with your clients in advance gives you the confidence that you are hiring the right people.