Are you challenged with high volume contact centre recruitment?

Does your contact centre have a great employer brand within your region or do you need invest more time and energy into hiring the right people for your roles?

Teleperformance is one of the world’s largest Business Process Outsourcing (BPO) companies and specialises in outsourced omnichannel customer experience management, customer care, technical support, social media and other services.

Video interviewing reduces the time spent on telephone interviews and allows us to gain better insight on our candidates. This innovative tool saves time, improves efficiency and helps us to better identify quality candidates. For applicants this process is more flexible allowing them to complete the initial interview at any time. I’m a big fan and I’m looking forward to it becoming standard practice throughout the contact centre industry.

Gillian Tarelli, Head of UK Recruitment for Teleperformance

Use your own video to act as a welcome message or show what life is like
Pre-select questions from a pool for different role types
Enable candidates to upload their own video answers on any modern device – computer, laptop, phone, tablet
Replace telephone interviews and reduce time spent scheduling them by 70%
Enable you to score/rate applicants and share with your colleagues or clients for their opinion and rating too

Video Interviewing makes high volume recruitment easier

If you’re involved with contact centre recruitment, you’ll know that it’s often a matter of seeing hundreds of candidates to fill tens of roles.  Or thousands to fill hundreds of roles – depending on your volume of course. Often this will need to be done with incredibly tight deadlines.

You’ll also know what it’s like to turn up to an assessment centre ready to interview and test candidates only to feel let down on the day.


Video Interviewing Software is perfect for contact centre recruitment because it takes much of the lengthy – and let’s face it – tiresome processes away. Seeing how a candidate will interact with your clients in advance gives you the confidence that you are hiring the right people.

How to roll out video interviewing within a contact centre

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Video based recruitment can only improve attrition rate.  If teamed with good questions, great introductory videos and a smooth process (which of course Shine guarantees) candidates that go through the process with you via video are often more committed and bought into your company and its values.

Video interviewing also means that whilst an individual might not be ideal for a particular recruitment drive that your own team is having, you can also keep their interview ‘on file’, meaning other recruiters for divisions within your business could pick them up in the future.

So, is video interviewing ideal for contact centres? Our growing number of contact centres think so and we think you’ll love it too…Please get in touch to request your online demo today!

We’re #changingtheface and we’d love for you to understand why.